Shipping policy

SHIPPING ADDRESS:  A street address is required and box numbers are not accepted. Also we do not freight forward any orders.

 

GENERAL SHIPPING CONDITIONS:  All orders are shipped using a trackable standard ground shipping method. We do not ship outside the United States without prior arrangements.  All shipments are sent prepaid, unless previous arrangements are made for collect or billing to customer’s shipping account.  A processed order usually ships within one to five business days.  For temporarily out of stock items or delayed shipments, you will be contacted by e-mail or telephone.  If an item is unavailable, the charge will be voided or a complete refund will be made to your card.  We will notify you if this occurs.

 

DAMAGED PRODUCTS:  Refuse any broken or damaged boxes upon delivery.  Report immediately any transit or hidden damage via phone to Loss Control Specialists, Inc at 319-396-5677.  Items damaged by shipper or common carrier must be reported immediately for any valid claim.

 

Delivery confirmation numbers and freight delivery numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed.  E-mails are sometimes blocked by anti-spam software from some e-mail services. Add losscontrolspecialists.com as an acceptable sender.

 

FIRE EXTINGUISHERS:  Fire extinguishers will ship via UPS, Fedex or Common Carrier.  All Common Carrier are delivered by dock or curbside.  Upper floor deliveries are not included. Orders via UPS or Fedex will deliver to areas other than dock or curbside.