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Contact Information

Loss Control Specialists, Inc.
PO Box 3500
Iowa City, Iowa 52244

Toll-Free: 800-634-3874
In Iowa: 319-354-7875
Fax: 319-341-8116

E-Mail: info@losscontrolspecialists.com

Ordering

Order online or call our toll free order line 800-634-3874.

In Iowa, call 319-354-78745

You can also fax your order with the needed payment information to 319-341-8116. Here is our Printable Fax Order Form.

All orders received by Loss Control Specialists will be confirmed via e-mail or phone call at your request. Our Order Department is open Monday through Friday from 8:30AM until 5:00PM Central Time. We pride ourselves on providing you superior customer service.

Please feel free to Contact Us with any questions or comments you may have or if you would like to set up an account upon credit approval.

Privacy

We value your privacy. Loss Control Specialists will not share, sell, trade, rent, or distribute your personal information to any other companies or organizations.

Shipping Rates & Policies

Shipping rates are based on UPS Ground delivery and with the exception of fire extinguishers will be figured automatically during the order process. You will see the shipping total before you click on the final purchase.

In general, our flat rate shipping charges are as follows:

.01 - 99.99 -> $6.95
100.00 - 499.99 -> $12.95
500.00 - 999.99 -> $25.99
1000.00 or more -> $25.99

PLEASE NOTE: WE WILL MEET OR BEAT ANY AUTHORIZED PANAMAX INTERNET RETAILER PRICE (INCLUDING SHIPPING COSTS). CALL US AT 800-634-3874 FOR DETAILS.

Sorry, but we cannot ship to PO Boxes. No charges will be made to your credit card until the product has been shipped. Orders for in-stock items will usually ship within 1-2 business days.

All packages bound for destinations within the 48 US continental States are shipped via UPS, FEDEX or USPS.

Orders for Alaska, Hawaii, US Territories and Military Bases are normally shipped via U.S. Postal Service.

Some items may be "drop-shipped" directly from the manufacturer. Most drop-shipments are sent via Ground UPS and generally arrive within 5-7 business days.

Once your order has been processed and shipped, we will notify you of your Tracking Number via e-mail. Tracking numbers are not provided when products are being drop-shipped directly by a manufacturer or when your order is shipped using a carrier other than UPS or FEDEX.

Note for Fire Extinguisher Orders Only

We cannot ship our Fire Extinguishers outside of the Continental North America or any route that involves air transportation.

All fire extinguisher orders must ship via ground transport.

Orders weighing over 150 lbs., special-orders, shipments to Alaska, Hawaii, US Territories and Military Bases may cost additional.

You will be informed via e-mail or telephone before your order is shipped if there are any additional costs.

Customs Policy

International shipping is not available. All orders must originate and be shipped to US addresses.

Out-Of Stock or Back-Ordered Merchandise

Although most orders are shipped complete within 1-2 business days, occasionally an item is back-ordered. In these rare instances, you will be contacted via e-mail within three business days from the time you place your order. If an item is back-ordered you will have the option to either cancel the back-ordered product or have it shipped to you when available without incurring any additional shipping charges.

Payment Methods

We accept Checks, Money Orders, American Express, VISA, Master Card, Discover and PayPal. If for any reason the information you provide for credit card payment is incorrect, we will contact you. If we are unable to contact you within 72 hours, the order will be cancelled.

Please send checks or money orders to:

Loss Control Specialists, Inc.
PO Box 3500
Iowa City, Iowa 52244

When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to Loss Control Specialists, a list of the products you wish to order and your shipping address, contact information and telephone number.

For checks, also include your driver's license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears.

Purchase Orders

We accept Purchase Orders from most businesses, schools, organizations and government agencies. Our Minimum Order for purchase orders is $300.00. Please use a credit card for orders under this amount.

Please review the information below for submitting a Purchase Order.

For additional questions about government, educational and corporate Purchase Orders, feel free to Contact Us.

Your Purchase Order should include:

• Purchase Order number
• Item number for each item
• Brief description of the item
• Desired quantity
• Preferred shipping method
• Billing / shipping information
• Credit references such as bank information or business contacts

Security

Our goal is for you to be as comfortable shopping with us as you are shopping in your local mall. We take seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use (through PayPal) the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.

Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a shop.

Returns

If you have received a defective product, and you wish to return it, please contact us by email or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect. See above for details on how to contact us.

Please specify your order number, the product being returned, and the reason for the return. Returned products that are not in salable condition will be charged a restocking/handling fee. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered.

Sales Tax

Applicable sales tax will be added to all items delivered to an Iowa address unless you provide us with your tax exempt status.

Thank You

We look forward to providing you with outstanding products and great customer service.